Frequently Asked Questions

Below is a list of Frequently Asked Questions we hear when talking about phone repair.

General Questions

What types of Smartphones do you repair?

We have the ability to service almost any smartphone in the marketplace today. We keep parts on hand at all locations for iPhones and most Samsung devices.

I tried repairing my smartphone myself, can I still bring it in for repair or diagnostic?

Yes, no problem! We warranty everything that we sell and service, but this does not apply to parts sourced by anyone other than SuperHiTech. Of course, we will undertake a thorough diagnostic of your device before any service begins so that there are no suprises after the fact.

I have multiple issues with my smartphone, can I get a deal on multiple repairs?

Yes you can, give us a call and describe your problem and we will see what we could do for you.

Is it worth it?

This is probably the question we hear the most. The short answer: if you paid less than $100 for your phone, its typically not worth it. In most cases, we can come up with a replacement device that would be cheaper or equal to the cost of the repair. This is NOT a hard and fast rule as every repair need is different, but rest assured, we are less interested in what makes the most dollars and more interested in what makes the most sense!

Mail in Repair Questions

Can I mail in any device for repair?

You can mail-in anything listed on our site. If you have any questions or your device is not listed please call and our technicians will assist you.

What should I include when I am shipping my device to you?

We only need your device, do not include accessories, the original packaging as this will only increase shipping cost. Any other information we need will be provided from the mail-in form.

Do I have to include my passcode with my phone?

It is recommended. We need the passcode in order to test your phone after the repair. If you do not wish to provide your passcode, certain phone functions won’t be tested such us camera, Wi-Fi, and Bluetooth, and therefore can’t be verified by us to work.

Do you need my SIM card?

No we do not need your SIM card but without it we cannot fully test your device.

Liquid Damage Service

What should I do if my device falls in water or another liquid?

Do not turn on your device. It’s best if you bring it the next day or even the same day, as we will have a better chance of repairing it. Of course if you can’t make it to one of our locations, try to dry it out, then bring or mail your device to one of our locations.

My device was water damaged and now everything seems to work fine except for one function, do I still need the full water damage service?

The easiest answer to that question is to simply call us at one of our locations so our technicians can diagnose the problem.

How long do water damage repairs take to complete?

Water damage repairs generally take between 24 and 72 hours to complete depending on the level of damage. This estimate can vary, however, depending on the extent of the damage to the logic board and other components.

Glass & LCD Replacement Service

What does "Good LCD" mean in terms of price?

As you have noticed, the price in new phones and tablets have been rising rapidly as new features come out. Part of the reason the costs rise is due to the technology that is used in the LCD to give you “ultra high definition” resolution. The glass part that covers the top of the LCD is (fortunately) NOT the expensive part. So if you are looking to replace your screen and the LCD is still good, we can use that for refurbishment, and deliver the savings on to you.

We liken it to a “core-charge” when you buy a battery.

After dropping my phone it has become unresponsive to touch, does the glass repair fix this issue?

Yes, any non responsiveness your phone is suffering due to a drop will be corrected with the Glass & Digitizer repair, as the Digitizer that is being replaced is the part responsible for all touch functionality. Check out our glass replacement article to learn more about broken glass and the repair process.

How do I know if I need the LCD repair or not?

If the actual screen of the phone is bleeding, white, or has any dead pixels then you’re going to need to select the LCD & Glass option as the LCD has suffered irreversible damage. Still not sure? Send a picture of the current condition of the phone while it is powered on to and we will do our best to diagnose it.

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